01 Synchrony Bank on Your Credit Report? Fight Back and Win

Last Updated:
August 4, 2023

Being in debt is an increasingly common reality for many Americans, and when an account goes to collections, it can lead to serious financial trouble. If you’re hearing from Synchrony Bank or seeing them listed on your credit report,  you likely have debt that is seriously delinquent. 

In this article, we'll provide an overview of this debt collection agency - from what they do to how you can get them removed from your credit report. Knowing the steps to take next in dealing with Synchrony Bank can help preserve your credit and move towards a healthier financial future.

What Does Synchrony Bank Do?

As a credit card company, Synchrony Bank is best known for its partnerships with retail companies like JCPenny, where it extends lines of credit to the store's customers. When this debt goes unpaid for significant amounts of time, Synchrony collects just like other debt collectors - by sending out letters, making phone calls, and even filing lawsuits in the worst of cases. 

Unfortunately, customers have expressed negative opinions about the company’s predatory tactics when it comes to lending and debt collection - however, it's important to remember that collectors are still obligated to abide by local and federal laws when they contact you and not tolerate any violations of your rights should they occur. 

Is Synchrony Bank a Legit Company?

Yes, Synchrony Bank is a legitimate financial institution and legally permitted to pursue customers for unpaid debts. The company’s contact information can be found below:

  • Phone Number: (866) 419-4096
  • Website: https://www.synchrony.com/
  • BBB Rating: 1/5 

If you're contacted by Synchrony Bank about a debt that you don't believe you owe on, it's important to be aware that debts can sometimes get assigned to the wrong person. Receiving a call from a collections agency does not confirm your responsibility for the debt. 

You should always make 100% certain that the debt is yours before you make any payments as making a payment is technically proof of debt ownership, and the only way to remove it thereafter is to pay it off. Consider working with Fair Credit - we can help identify legitimate accounts and dispute errors to get them removed from your credit report.

What Can I Do If I’m Being Harassed by Synchrony Bank?

Navigating a debt collection situation can be challenging, but it’s important to remember that there are rules in place to protect you. If Synchrony Bank is reaching out about an outstanding debt, you have rights according to the Fair Debt Collection Practices Act (FDCPA). 

This federal law defines how collectors like Synchrony can behave when interacting with consumers, including providing clear and accurate information on the nature of the debt, contact hours and methods, and more. It also outlines prohibited behaviors, which include the following:

  • Harassment or abuse
  • Using obscene or profane language, making repeated phone calls, or threatening violence.
  • False or misleading representations
  • Lying about the character, amount, or legal status of a debt; falsely implying that a consumer committed a crime; claiming non-existent fees are due.
  • False threats of arrest and/or legal action due to debt collection efforts.
  • Misrepresenting the amount of debt owed by the consumer.
  • Communicating with consumers in any way before 8 AM or after 9 PM in their local time zone.
  • Failing to provide written notice that any information obtained during the course of collecting a debt will be used for that purpose only and may not be used for any other reason without express written consent from the consumer.
  • Collecting any interest, fee, or other charge on top of the amount owed by the consumer (unless it is authorized by law).

It is important for consumers to take legal action if their rights have been violated by a debt collector. Documentation is key for building a successful case and seeking advice from an experienced lawyer with knowledge in consumer law can help consumers receive justice for the wrongs committed against them. 

Taking these steps not only ensures that your rights have been upheld but also serves as a way to protect others in the same situation.

How Can I Get Synchrony Bank Removed from My Credit Report? 

If you have a collections account from Synchrony Bank that is showing up on your credit report, it can be a major obstacle when trying to get approved for loans or other forms of financing. In order to get this collection off your credit report and improve your overall credit score, there are several steps you should take:

  • Contact the original creditor - in this case, Synchrony Bank collects on its own debts - and attempt to negotiate a payment plan in order to pay off the debt. 
  • If you can’t afford the entire amount owed, inquire whether they will accept a settlement offer or reduced payment amount in exchange for removal of this item from your credit report.
  • Dispute any inaccurate information on the collections account with both the collection agency and the three major credit bureaus (Equifax, Experian, TransUnion). 

It's important to remember that removing a Synchrony Bank collections account from your report may not happen overnight - it could take several months before improvements are seen on your end due to processing times with both creditors and credit bureaus alike. 

If you’re struggling to manage the situation on your own, an attorney with experience in consumer protection law can help walk you through the process and ensure a favorable outcome.

Contact Us For Your Free Case Review

At Fair Credit, we've seen the strain that debt collection agencies and their dubious practices can put on our clients. That's why we make it our mission to provide our customers with all the resources they need to protect them from unfair debt collection practices. Our attorneys have years of experience in consumer law and will provide comprehensive assistance each step of the way. 

Don't wait - get in touch and receive a free case review.

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