Chase Collections on Your Credit Report? Fight Back and Win

Last Updated:
August 6, 2023

If you're hearing from Chase Collections or seeing them listed on your credit report, it means your debt is seriously delinquent. Knowing what steps to take next in dealing with Chase Collections can help preserve your credit score and foster a healthier financial future. 

In this article, we'll provide readers with an overview of this process - what debt collection agencies do, why they appear on your credit report and how to get their information removed. Keep reading to get started on the path to being debt free!

What Does Chase Collections Do?

Debt collection is the practice of recovering debts that have gone unpaid, typically between a creditor and a debtor. JP Morgan Chase & Co. - one of the largest financial institutions in the United States - takes the responsibility into their own hands through its department, Chase Collections. Generally, debt collectors communicate with debtors in an attempt to obtain repayment through three main methods: letters, phone calls, or legal measures in cases of delinquency.

These communications are meant to inform debtors about any owed balance and how it can either be paid or disputed depending on the situation. It is important for anyone who has received communication from a debt collection agency to understand their rights and proceed with caution before entering into any agreements with the company. 

Is Chase Collections a Legit Company?

Yes, Chase Collections is a legitimate department of JP Morgan Chase & Co. The branch is in charge of collecting on seriously delinquent debts, so if they’re contacting you, the situation should be taken seriously. The company’s contact information can be found below:

  • Phone Number: 1-800-432-3117
  • Address: 270 Park Ave New York, NY 10017-2014
  • Website:
  • BBB Rating: 1/5 

If Chase Collections is pursuing you for a debt, chances are that you owe on it. However, creditors have been known to inadvertently pursue the wrong person for repayment of debt. Do not agree to make any payments until you are certain the debt is legitimate and belongs to you.

What Can I Do If I’m Being Harassed by Chase Collections?

When Chase Collections calls you about a debt, it helps to know your rights under federal law. Fair Debt Collection Practices Act (FDCPA) was passed in 1977 to prohibit certain practices used by debt collection activities. 

Things like calling at inconvenient times, threats or violence are not allowed. It also gives you certain other protections like the right to dispute debts, seek validation of them or have the collectors stop contacting you completely. Some additional prohibitions include the following:

  • Falsely claiming to be an attorney or government representative
  • Using false, deceptive, or misleading representation in communication with the debtor or any third party
  • Publishing the debtor's name or address on a “bad debt” list
  • Making threats of violence against the debtor or any third party
  • Using obscene or profane language in communication with the debtor
  • Contacting the debtor at unusual times, such as before 8:00 AM and after 9:00 PM, unless otherwise agreed upon by both parties
  • Contacting the debtor at their place of employment if they have been advised their employer disapproves of such contacts
  • Contacting third parties, such as family members, neighbors, employers, etc., without prior authorization from the debtor

If Chase Collections has infringed upon your rights as a consumer, they must be held accountable - and that means legal action. Be sure to document each offense carefully and seek the advice of an attorney who specializes in consumer rights law. Doing so will dramatically increase your chances for success and give your case the best possible chance in court. 

How Can I Get Chase Collections Removed from My Credit Report? 

Getting a Chase Collections account removed from your credit report can be a difficult and tricky process, but it is possible. Here are a few steps that you can take to get the negative mark off of your credit report:

  • Review your credit report to make sure that all of the information on it is accurate and up-to-date

You will want to double check that the account being reported is indeed yours and not someone else’s. If there are any discrepancies or inaccuracies, you should contact both the credit bureaus and Chase Collections immediately to get them corrected.

  • Contact Chase Collections to see if they are willing to negotiate a settlement agreement with you regarding the debt

If they agree, make sure you get everything in writing before agreeing to anything so that all conditions are clear between both parties. There may be certain stipulations such as repayment plans that need to be followed in order for the collections account to be successfully removed from your credit report.

  • When making payments on the debt, make sure you keep records of all transactions that take place between yourself and Chase Collections as proof of payment if needed later on down the line

This will help ensure that everything is accurate when it comes time for removing the collections account from your credit report later on after all payments have been made according to the settlement agreement between both parties.

Once all payments have been made according to the settlement agreement, contact both Chase Collections and each of the three major consumer reporting companies (Equifax, Experian and TransUnion) letting them know that you have satisfied your obligation with respect to this debt as agreed upon in your settlement agreement.

If you’re struggling with these steps or cannot afford to pay, consult with an attorney who specializes in consumer protection law that can provide additional recommendations for your unique financial circumstances.

Contact Us For Your Free Case Review

At Fair Credit, our mission is to protect our clients from unethical and manipulative debt collection practices. Our attorneys have years of experience in consumer law, and have a proven track record of getting our clients the best possible outcome. They can provide comprehensive assistance throughout each step of the process, so that your rights are effectively protected and your financial security not put at further risk. 

Don't wait -- contact us today and receive your free case review.

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