Convergent Outsourcing on Your Credit Report? Fight Back and Win

Last Updated:
April 22, 2023

If you are on the receiving end of letters and relentless calls from debt collectors, it can be overwhelming to say the least. Convergent Outsourcing is a collection company known to collect on credit card, medical, and other debts. If you are getting calls from Convergent Outsourcing, take the time to understand your rights moving forward – stay composed and to take action to protect yourself and your credit report.

Who is Convergent Outsourcing?

Convergent Outsourcing is a debt collection agency located in Renton, Washington with offices throughout the United States. They've been in business since 1950, and according to their website, they specialize in providing "customized collections solutions" to businesses across a variety of industries. This includes healthcare, financial services like credit cards, and utilities.

Why Are They Calling Me?

When Convergent Outsourcing contacts you, it is most likely because they believe that you owe money to a creditor or have a delinquent account. They may also be attempting to collect on a debt that they have purchased from the original creditor– typically at a discounted rate. In this case, the original creditor has written it off as a loss, but the debt is not automatically uncollectible.

It's important to note that when Convergent Outsourcing calls you, it is not necessarily an indication that the debt is fraudulent or that you are being scammed, With that being said, If you are uncertain about the legitimacy of the debt or have any questions about their practices, you have the ability to dispute it. We will discuss the steps you can take to verify and dispute debt later on in the article.

Are They Legitimate or a Scam?

Convergent Outsourcing is not a scam – they are a legitimate debt collection agency that has been in business for over 70 years. However, they have received a significant number of complaints from consumers regarding their collection tactics. One of the most common notes from consumers is their aggressive and frequent calling, which is toeing the borderline of harassment. 

Some individuals have reported receiving calls multiple times a day, even after requesting that Convergent Outsourcing stop contacting them.

Another complaint is that Convergent Outsourcing is not always transparent about the debt they are attempting to collect – they don't always provide adequate information about the original creditor or the amount owed, which is required under the Fair Credit Reporting Act (FCRA). This can be a frustrating situation for consumers looking for clarity on their debt in order to take the appropriate steps to resolve it.

Despite these complaints, Convergent Outsourcing is a legitimate company that is licensed and bonded in all states where they operate. They are also in good standing with the Better Business Bureau (BBB).BBB requires all businesses to resolve consumer complaints to maintain their good standing. Even though Convergent Outsourcing is a legitimate agency, it is important for consumers who understand their rights to hold the agency accountable for its actions that violate the FCRA.

Steps to Remove Convergent Outsourcing from Your Credit Report

If you have a debt with Convergent Outsourcing that is showing up on your credit report, you should be able to have it removed by following these steps:

  • Verify the Debt

The first step is to verify that the debt is accurate and yours to pay. If you ask for verification – debt collectors are required to provide you with information about the debt, including the name of the creditor and the amount owed. Verify this information before taking any further action.

  • Dispute the Debt

If you have doubts or believe that the debt might be inaccurate or that you are not responsible for paying it – you have the right to dispute the debt. You can do this by sending a written dispute letter to Convergent Outsourcing within 30 days of receiving their initial notice. Be sure to include any supporting documentation, such as proof of payment or evidence of identity theft.

  • Seek Professional Assistance

If you're having trouble dealing with Convergent Outsourcing or need help removing the debt from your credit report – consider seeking professional assistance. Our firm specializes in helping clients remove negative marks from their credit report by ensuring the collection agency is abiding by the FCRA, or by helping clients negotiate a payment plan that works for both parties.

Dive Deeper Into Your Rights

It is important for consumers to understand their rights when dealing with Convergent Outsourcing or any other debt collection agency. The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are two federal laws that protect consumers from unfair or abusive debt collection practices.

In addition to the right to verify your debt, under the FDCPA, consumers have the right to request that the collection agency stop contacting them. You must submit the request in writing – the collection agency is then prohibited from making any further contact unless they are informing the consumer of legal action they may be taking. It is also important to note that the FDCPA prohibits debt collectors from engaging in abusive or harassing behavior. 

This may include making repeated phone calls or threats of legal action, using profane language, or contacting you at inconvenient times – before 8:00 am or after 9:00 pm.
If you stay informed about your rights and take action when appropriate and necessary, you can be sure that debt collectors abide by the regulations of their industry.

Under the FCRA, consumers have the right to dispute any inaccurate information on their credit report, including debts that may have been reported by Convergent Outsourcing. 

Errors on credit reports are more common than you may think – a few examples are identity theft, duplicate debt, a person with a similar name is the correct owner of the debt, debt that has already been paid is still on the report, debt older than 7 years still hasn't disappeared. 

If you dispute the debt and the collection agency cannot provide adequate proof of the debt's validity, the debt must be removed from your credit report.

In conclusion, dealing with Convergent Outsourcing or any debt collection agency can be challenging. However, by following these steps and knowing your rights, you can protect yourself and work towards a positive resolution. If you are receiving calls or letters from Convergent Outsourcing, it's important to take action and address the debt in question. Verify that the debt is accurate, dispute it if necessary, and seek professional assistance if you need help navigating the process.

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