USDOE/GLELSI on Your Credit Report? Fight Back and Win

Last Updated:
April 22, 2023

Are you receiving calls from USDOE/GLELSI about your student loans? It's normal to feel overwhelmed and unsure of what steps to take next. That's why we created this article: it provides the information you need so that you can make an informed decision regarding how best to deal with debt collectors, understand your rights as a borrower, and reclaim control over financial matters. Let’s get started!

Who or What is USDOE/GLELSI?

The USDOE works to ensure that affordable education is accessible for all. They oversee the nation's educational policy and manage federal student loan programs, like those handled by GLELSI - an agency responsible for collecting student debt payments. GLELSI is a one branch of USDOE that is most likely your point of contact for your student loan.

Ok... So GLELSI is NOT a Scam?

GLELSI is an established firm with a long track record of providing legitimate services such as loan consolidation, repayment plans and education to help borrowers become informed about student loan program options. However, it's important for you to know that in some cases consumers have raised concerns around customer service or billing practices - so always stay vigilant if you're being contacted by GLELSI.

GLELSI has had a few hiccups in its business practices, as evidenced by their B rating with the Better Business Bureau and over 50 complaints since 2020. Although not all of these issues may be evidence of unlawful activity, they are indicative that consumers should take extra caution when dealing with GLELSI - it's important to understand what sorts of problems you could face if something goes wrong during your transaction.

What Are My Rights When Facing Calls From USDOE/GLELSI?

There are two key federal laws you should be aware of when it comes to debt collection and credit reporting.


The Fair Debt Collection Practices Act (FDCPA) sets regulations for how debt collectors like USDOE/GLELSI may communicate with consumers. The FDCPA prohibits unfair and oppressive tactics, such as harassment or deception, while also requiring creditors to provide pertinent information when they contact someone about their outstanding debts. Plus, debtors have the right to request communication cease if desired - so don't hesitate in taking advantage of those protections!


The Fair Credit Reporting Act (FCRA) is another federal law that provides numerous important protections for consumers. USDOE/GLELSI must report accurate and complete information to credit reporting agencies, while also allowing individuals the right to dispute any errors on their reports. Some of the most common errors found on credit reports include:

  • duplicate debt
  • mixed up files (debt belongs to person with the same or similar name)
  • old debt
  • identity theft
  • incorrect information

The FCRA requires credit bureaus to investigate those disputes promptly in order prevent fraudulent activity like identity theft. Moreover, it limits access on who can view your financial history and restricts its use so sensitive data is secure.

Consumers should be aware of their right to fair and respectful treatment by USDOE/GLELSI and any other debt collector. They have the power to request that these organizations cease contact with them; dispute any inaccurate information on credit reports; or even take legal action against those who break consumer protection laws. Knowing your rights can help keep you financially safe in uncertain times.

How Can I Remove USDOE/GLELSI from My Credit Report?

If you're dealing with USDOE/GLELSI calls and are concerned about their effect on your credit report, there are ways to get them removed. Taking the right steps now can help prevent any impact on your finances down the road.

Review your credit report

Understanding your credit report is key to financial success. If you find that USDOE/GLELSI has reported incorrect information, make sure to dispute it right away! Gather up any documents or correspondence related to the account and submit them along with your dispute – this will help strengthen your case when speaking with the agencies.

Ensure the report is accurate

It's always important to ensure your credit report is accurate and up-to-date. If you notice any violations of the FCRA, take action swiftly by filing a dispute with both the credit reporting agencies as well as the Consumer Financial Protection Bureau (CFPB). The CFPB has investigative powers, and can hold USDOE/GLELSI accountable if they are found to be in violation.

Make payment arrangements

If you're facing issues with your student loan debt, work out a settlement with USDOE/GLELSI. You can negotiate to lower the amount or create a manageable payment plan customized for your budget. Make sure that any agreement is in writing and keep records of all correspondence - it's essential as evidence!

Check back on your report

After you've taken care of any debt owed on the USDOE/GLELSI account, don't forget to check your credit report. Request a copy and make sure that all information is accurate or removed as needed. If it's not up-to-date yet, keep disputing with both the credit reporting agencies and CFPB until things are set straight.

If your credit report is being weighed down by USDOE/GLELSI, don't despair - our team at Fair Credit has plenty of experience helping people navigate their way back to a healthier financial future. We understand that credit repair can be daunting and confusing, so our helpful experts are on-hand every step of the way with advice and assistance tailored just for you. 

With us in your corner, we'll guide you through disputing errors on your report as well as negotiating payment plans with debt collectors - allowing you to reclaim control over both present finances and long term goals!


Navigating debt collector interactions isn't easy; however, the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) protect consumers from certain behaviors. 

If you're dealing with USDOE/GLELSI on your credit report, let’s review some steps you can take to help make sure things go smoothly: review your credit report for accuracy; double-check if violations of FCRA occurred or any other unfair practices took place; negotiate a reasonable settlement or payment plan that works for both sides; then follow up to ensure everything is cleared off your history. If necessary, reach out to our team for assistance!

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